TERMS & CONDITIONS
Introduction
firstmoonlondon.com is a website and trade name operated by Candles and Wicks Limited a company registered in England & Wales. Our company registration number is 15407118 and our registered office is 2 Cobden Mews, 90 The Broadway, Wimbledon, London SE19 1RH. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products.
Acceptance of Terms
By accessing this website and/or purchasing our products, you agree to be bound by these terms and conditions. If you disagree with any part of these terms and conditions, you may not use our website or purchase our products.
Ordering Process
To place an order, you must provide accurate and complete information about yourself and your payment details. Once an order is placed, you will receive an email confirmation acknowledging receipt of your order.
Payment Terms
All prices are listed in Pounds and are inclusive of applicable taxes. Payment is required at the time of purchase. We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Discover, Diners Club and Union Pay debit and credit cards.
Shipping
We strive to process and ship orders promptly. Shipping times may vary depending on your location. We are not responsible for any delays caused by shipping carriers or customs.
Please make sure the correct shipping address is entered as this will delay your order. If you have accidentally put the wrong shipping address, please contact us as soon as possible at firstmoonlondon@gmail.com
Returns and Refunds
We hope you are satisfied with your purchase. If you are not completely satisfied, you may return the product within 14 days of delivery for a refund or exchange, subject to our return policy.
Please email us at firstmoonlondon@gmail.com quoting your order number.
You are responsible for the return cost so please use a reputable courier, prices average around £3.49 but vary dependant on size and weight. We do recommend you using a tracked service.
We will make any refunds due to you as soon as possible.
Please refer to our Returns and Refunds Policy for detailed information.
Product Quality and Disclaimers
While we take every effort to ensure the accuracy of product descriptions and images, variations may occur due to factors such as monitor settings and handmade nature of our products. We do not guarantee that the colours and scents will exactly match what is displayed on your screen.
Intellectual Property
All content, including but not limited to logos, product images, and website design, are the property of Candles and Wicks Limited and are protected by copyright laws. You may not use, reproduce, or distribute any content without our prior written consent.
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.
Limitation of Liability
In no event shall Candle and Wicks Limited, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or products.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
Changes to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of our products constitutes acceptance of the modified terms and conditions.
Contact Information
If you have any questions about these terms and conditions, please contact us at firstmoonlondon@gmail.com
By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.