PRIVACY POLICY

Privacy Policy

 

For the purpose of the Data Protection Act 1998 or any replacement legislation including the EU General Data Protection Regulation (GDPR) this Privacy Policy describes how Candles and Wicks Limited (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.firstmoonlondon.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services").

 

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

 

How We Collect and Use Your Personal Data

 

Candles and Wicks Limited is committed to ensure that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

 

In addition to the specific uses set out below, we may use your personal information we collect about you to communicate with you, provide the services, send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

We will not sell, distribute or lease your personal data to third parties unless we have your permission or are required by law to do so. 

 

What Personal Data We Collect

 

The types of personal data we obtain about you depends on how you interact with our site and use our services. When we use the term "personal data", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal data we collect which includes:

 

 

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment details, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

 

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

 

 

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.  You should check this page from time to time to ensure that you are happy with any changes.

 

Information We Collect through Cookies

 

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

 

Information We Obtain from Third Parties

 

We may obtain information about you from third parties, including from suppliers and service providers who may collect information on our behalf, such as: - Companies who support our Site and Services, such as Shopify.

 

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.

 

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

 

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

 

How We Use Your Personal Information

 

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

 

  • We use your personal information to provide you with the services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

 

  • We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our site and other websites.

 

  • We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

 

  • We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

 

Candles and Wicks Limited do not hold any payment card data.

 

Where We Store Your Personal Data

 

Primarily we store all of our data within the United Kingdom (“UK”) and European Economic Area (“EEA”) however the personal data that we collect from you may be transferred to and stored outside the UK and EEA. It may also be processed by staff operating outside the UK and EEA who work for us or for one of our suppliers, in which case the third country’s data protection laws will have been approved as adequate by the European Commission or other applicable safeguards are in place.

Cookies

 

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

 

How We Disclose Personal Information

 

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

 

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

 

  • With business and marketing partners to provide services and advertise to you.  For example, we use Shopify to support personalised advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.

 

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.

 

  • Our professional advisors, external legal advisors and financial advisors.

 

  • Marketing and communications agencies where they have agreed to process your personal data in line with this Privacy Notice.

 

  • Search engine and web analytics.

 

In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

 

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

 

User Generated Content

 

The services may enable you to post product reviews and other user-generated content.  If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

 

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

 

Third Party Websites and Links

 

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

 

Children's Data

 

Our site is not intended to be used by any individuals under the age of 18.  We do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

 

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Data Security and Retention of Your Information

 

Although we are committed to protecting your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. We take reasonable administrative, physical, and electronic measures designed to safeguard and protect your information from unauthorised access or disclosure. This includes various encryption techniques. Although we use commercially reasonable efforts to safeguard the privacy of your information, transmissions on the Internet cannot be made absolutely secure. Moreover, we cannot assure you that your personal information that we collect will not be used or disclosed inconsistently with this privacy policy. We assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorised third-party access, or other causes beyond our reasonable control. 

 

Note we will never store credit/debit card information used at checkout.

 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

 

We will not keep your personal information for any purpose for longer than is strictly necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse pursuant to our terms and conditions.

Complaints

 

If you have any complaints about how we process your personal information, please contact us using the contact details provided below.

 

Contact Details

 

Candles and Wicks Limited t/a First Moon London

Our registered company number is 15407118

Please email us at firstmoonlondon@gmail.com

 

Last Updated: March 2024